Please refer to our Size Guide page which includes a centimeter-to-size conversion chart.

Yes, we provide COD services across most major pin codes.

Our handcrafted leather shoes are water-resistant but not fully waterproof; we recommend using a leather protector spray.

Once your order is dispatched, you will receive a WhatsApp and Email notification with a tracking link. You can also track it directly on our website using your Order ID

Yes, we provide a 90-day manufacturing warranty that covers any defects in the sole bonding or stitching. Please note that normal wear and tear is not covered.

You can request an address change within 12 hours of placing the order, provided it hasn't been shipped yet. Please contact our support team immediately for such requests.

For leather sneakers, use a damp cloth and premium leather cleaner. For suede or fabric, a soft brush is recommended. Always air-dry your shoes at room temperature and avoid direct sunlight

We apologize for the inconvenience! Please share an unboxing video or clear photos of the damage within 24 hours of delivery, and we will arrange a free replacement for you

We take pride in our "Slow Fashion" approach. Every pair of Urban Step footwear is handcrafted using ethically sourced leather from certified tanneries. We use a Vegetable Tanning process that minimizes chemical waste, ensuring that our shoes are not only premium in quality but also kinder to the planet. Plus, our handcrafted process ensures that each shoe lasts longer, reducing the need for frequent replacements.